Privacy Policy

We may collect the following categories of information:

We may receive relevant information from manufacturers, sellers, retailers, brands, creators, logistics providers, warehouses, payment gateways, communication providers and other authorised service providers.

We may use collected information to:

• Create, verify and manage user accounts.
• Verify manufacturers, sellers, retailers, brands and creators.
• Process orders, payments, invoices, payouts, cancellations and refunds.
• Provide warehousing, inventory, packing and fulfilment services.
• Coordinate pickups, shipments, returns and Qyuick deliveries.
• Send order status, payment, inventory and stock notifications.
• Provide product recommendations and personalise marketplace experiences.
• Respond to questions, complaints and support requests.
• Detect fraud, misuse, unauthorised activity and security threats.
• Improve the functionality, reliability and security of Procur.
• Conduct analytics and prepare business reports.
• Comply with accounting, tax, regulatory and legal obligations.
• Send marketing communications where permitted.

We process information based on consent, contractual necessity, compliance with legal obligations, legitimate business purposes and other grounds permitted under applicable Indian law.

Where processing is based on consent, you may withdraw your consent by contacting us. Withdrawal will not affect processing completed before the consent was withdrawn.

Some information is essential for account verification, order processing, payments, fulfilment or delivery. If you do not provide this information or withdraw necessary consent, we may be unable to provide the relevant service.

We may share information with:

• Manufacturers, sellers, retailers and brands involved in a transaction.
• Warehouse operators, delivery partners and logistics providers.
• Payment gateways, banks and payout providers.
• Cloud, analytics, communication, customer-support and security providers.
• Auditors, insurers, lawyers and professional advisers.
• Government authorities, regulators and law-enforcement agencies when required by law.
• A successor or acquiring organisation in connection with a merger, acquisition, restructuring or transfer of business.

Marketplace participants receiving personal information may use it only to complete the relevant transaction, provide an authorised service or fulfil a legal obligation.

Procur may use cookies, pixels, SDKs and similar technologies to:

• Keep users signed in.
• Remember preferences.
• Maintain platform security.
• Measure website and application performance.
• Understand how services are used.
• Prevent fraudulent activity.
• Personalise content and communications.

Users may manage cookies through their browser settings. Disabling essential cookies may prevent certain parts of the platform from functioning correctly.

We retain information only for as long as reasonably necessary to:

• Provide the requested services.
• Maintain account and transaction records.
• Complete payments, refunds and settlements.
• Resolve complaints and disputes.
• Detect and prevent fraud.
• Exercise or defend legal claims.
• Meet tax, accounting and regulatory requirements.

Information may be securely deleted or anonymised when it is no longer required, subject to applicable legal and contractual retention obligations.

Procur uses reasonable administrative, organisational and technical safeguards designed to protect information from unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission, electronic storage system or security method is completely secure. Procur cannot guarantee absolute security.

Users are responsible for protecting their passwords, OTPs, devices and account credentials. Users must immediately inform Procur if they suspect unauthorised account access.

Subject to applicable law, users may request:

• Access to information associated with their account.
• Correction or updating of inaccurate or incomplete information.
• Deletion of information that is no longer required.
• Withdrawal of consent where processing is based on consent.
• Information about how a privacy grievance has been handled.
• Closure of their Procur account.

We may verify the identity of the requester before processing a request.

Some information may be retained where required for legal compliance, accounting, fraud prevention, dispute resolution or enforcement of agreements.

Procur may send necessary transactional communications relating to:

• Account verification
• Orders and payments
• Inventory and fulfilment
• Pickups and deliveries
• Returns and refunds
• Security and policy updates

Users may opt out of promotional emails or messages by using the unsubscribe option or contacting Procur. Opting out of marketing communications will not stop essential transactional communications.

Location information may be collected or processed when necessary to:

• Confirm a pickup or delivery address.
• Assign a delivery partner.
• Track an active shipment.
• Estimate delivery time.
• Improve route planning and delivery safety.

Location access may be disabled through device settings, but doing so may affect location-dependent services.

The Procur platform may contain links to or integrations with third-party websites, applications or services.

Third-party services operate under their own terms and privacy policies. Procur is not responsible for the privacy practices, security or content of services outside its reasonable control.

Procur is a business-focused platform intended for users who are at least 18 years old and legally competent to enter into a contract.

We do not knowingly collect personal information from children. If we learn that a child has submitted personal information, we will take reasonable steps to remove it, subject to applicable law.

If Oneoto India or Procur is involved in a merger, acquisition, restructuring, financing, sale of assets or transfer of business, information may be transferred as part of that transaction.

The receiving organisation will be required to process the transferred information in accordance with applicable law.

We may update this Privacy Policy to reflect changes in our services, technology, business operations or legal obligations.

The revised version will be published on this page with a new “Last updated” date. Material changes may also be communicated through the platform, email, SMS or other appropriate channels.

Continued use of Procur after an updated policy becomes effective constitutes acknowledgement of the revised policy, subject to applicable law.

For privacy questions, correction requests, complaints or grievances, contact:

Users should include their registered contact details and a clear description of the request or grievance. We will review and respond within the period required under applicable law.